Fact Sheet
Public Info
Internal Info
Saniservice, a leader in Indoor Environmental Quality Management in the UAE, introduces SaniWater, its dedicated Water Filtration Products Division. SaniWater focuses on providing state-of-the-art water filtration solutions designed to enhance the health and well-being of residential and commercial clients.
SaniWater offers a wide array of eco-friendly drinking water filters and comprehensive water filtration systems tailored to meet the diverse needs of homes and offices.
SaniWater’s filtration solutions offer numerous benefits, including:
We provide Water Filtration solutions for “Under-the-sink” filtration and “Whote House Filtration”.
We provide water filtration products in Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah and Fujairah. These products are available all over the UAE.
Basic Information
| Feature | Description | Benefit to Customer |
Aquaporin Inside® DWRO® Technology | Uses nature’s own aquaporin proteins in a patented biomimetic membrane | Superior contaminant removal with nature-inspired filtration |
Direct Flow System | Produces 2.1 L/min of fresh water without a storage tank | Constant supply of freshly filtered water when needed |
Compact Design | Space-efficient unit measuring 315 × 203 × 427 mm | Easy integration into existing under-sink spaces |
Scandinavian Design | Matt-white front with minimalistic aesthetics | Stylish appearance that fits modern kitchen designs |
High Recovery Rate | 65% water recovery with 2:1 waste ratio | Lower water bills with significantly less waste than standard RO |
PFAS Removal | Filters out harmful forever chemicals | Peace of mind for family safety against persistent contaminants |
Smart App Integration | Aquaporin Connect app for iOS and Android | Remote monitoring, filter tracking, and usage analytics |
Leak Detection System | Advanced sensors with automatic shutoff | Protection from water damage and peace of mind |
Automatic Cleaning | Self-flushing membrane system | Extended membrane life with minimal maintenance |
Limescale Removal | Effectively reduces hardness minerals | Better tasting drinks, longer appliance lifespan |
Quick-Change Filters | “Click-and-seal” filter replacement system | Easy maintenance without tools or professional help |
Low Noise Operation | 53 ±1 dB noise level | Quiet operation that won’t disturb household activities |
Technology
Q: How does the Aquaporin Inside® technology actually work?
A: Aquaporin Inside® technology incorporates natural aquaporin proteins—the same water channels found in all living cells—into industrial filtration membranes. These protein channels are nature’s way of selectively moving water molecules while blocking contaminants. In our system, they create a highly selective filter that allows water to pass through while rejecting unwanted substances like bacteria, viruses, minerals, and other contaminants.
Q: What makes Aquaporin Inside® technology different from conventional filtration?
A: Unlike conventional filtration that relies on pore size or chemical interactions, Aquaporin Inside® uses nature’s own solution for water purification. This biomimetic approach offers superior selectivity at the molecular level, allowing us to achieve exceptional filtration with less energy and water waste while preserving beneficial minerals that improve taste and health benefits.
Performance
Q: What contaminants does the A2O Pure remove?
A: The A2O Pure effectively removes or reduces a wide range of contaminants including heavy metals (lead, mercury, arsenic), chlorine, chloramines, bacteria, viruses, pharmaceuticals, pesticides, herbicides, and microplastics. It maintains beneficial minerals that improve taste and provide health benefits.
Q: How does it compare to reverse osmosis systems?
A: Compared to traditional RO systems, the A2O Pure, which is a “Direct Flow RO System has several advantages:
1) Wastes significantly less water,
2) Preserves beneficial minerals for better taste and health benefits,
3) Has a smaller footprint, and
4) Offers comparable contaminant removal rates for most substances of concern.
Q: What is the water waste ratio?
A: The A2O Pure has a water efficiency rate of 2:1, which is significantly better than conventional RO systems that typically waste 3-4 gallons for every gallon of purified water produced.
Installation and Maintenance
Q: Is installation difficult?
A: Although the A2O Pure features a DIY-friendly design with quick-connect fittings that make installation straightforward for those comfortable with basic plumbing, we offer a FREE installation upon purchase of the the Aquaporin A2o Pure. However, since this water filtration system requires electrical connections, you will need to ensure that a suitable power outlet is available for the system prios to installation.
Q: How often do filters need to be replaced?
A: Under normal use conditions, filters typically need replacement after
The system includes a filter life indicator to help you track when replacement is needed.
Q: Is any special maintenance required?
A: The A2O Pure is designed for minimal maintenance. Beyond regular filter replacements, no special maintenance is required—no backwashing, and no complex procedures.
Practical Considerations
Q: Will it fit under my sink?
A: The A2O Pure has a compact footprint measuring 38cm × 13cm × 34cm designed to fit in standard under-sink cabinets. We recommend measuring your available space to ensure proper fit.
Q: Where can I purchase replacement filters?
A: Replacement filters are available directly from Saniservice www.thesanishop.com or through authorized sub-distributors and from select retail partners. We recommend using only genuine Aquaporin filters to maintain performance and warranty coverage.
Q: What is the warranty period?
A: The A2O Pure comes with a 1 year warranty on system components.This covers manufacturing defects and premature failure under normal use conditions.
Q: Do I need to connect it to my exsisting tap?
A: The A2O Pure is meant to filter the drinking water separately. It comes with a separate Tap which we will be installing for you for free.
Q: What is the price of the Aquaporin A2O Pure water filtration system?
A: Being a top-tier, high-end product that uses them most advanced filtration system in the market, the Aquaporin A2O pure has a premium price of AED 3,199
Q: Do you offer discounts for the Aquaporin A2O Pure water filtration system?
A: For inquiries about discounts, please call our Indoor Environmental Advisors at our Front Desk Hotline: 04 3215505 or you may send them an email: frontdesk@saniservice.com
To place the order, or to buy the Aquaporin A2o Pure, you may directly visit the official Saniservice Online store at: www.thesanistore.com or by clicking directly on this link: https://thesanistore.com/storefront/product/tpa-x8-pro/
You may also order over the phone. Call us at 043215505, and one of our Indoor Health Advisors will facilitate your order
Feature | Description | Benefit to Customer |
Premium PP Sediment Filtration (Stage 1) | High-quality melt-blown/spun polypropylene fiber matrix that traps suspended solids | Prevents sediment damage to plumbing and downstream filters; improves water clarity |
Premium Carbon Block Filtration (Stage 2) | High-grade compressed activated carbon from coconut shell with advanced formulation that adsorbs chlorine and chemicals | Superior removal of chlorine taste/odor and harmful chemicals; makes water more pleasant for all uses; provides exceptional performance with NSF certification |
Specialized Third-Stage Filtration (Stage 3) | Advanced filter designed to address specific UAE water concerns | Enhanced water quality tailored to local conditions; provides additional protection against challenging contaminants |
Point-of-Entry Installation | System installed where water enters the home | All taps and appliances receive filtered water |
Customizable Configuration | Multiple filter stages can be combined based on water quality needs | Addresses specific local water issues |
Professional Installation | Expert installation by trained Saniservice technicians | Proper setup, optimal performance, and peace of mind |
Gradient Density PP Filter | Outer layers catch larger particles, inner layers trap finer particles | Maximizes dirt-holding capacity and extends filter life |
High-Quality Carbon Block | Extruded activated carbon with microporous structure | Superior chlorine and chemical removal with minimal pressure drop |
Scheduled Maintenance Service | Regular filter changes by Saniservice technicians | Hassle-free maintenance ensuring optimal system performance |
The Complete Water Quality Solution: Combining Whole House and Point-of-Use Filtration
For the ultimate in water quality throughout your home, Saniservice recommends complementing the Premium 3-Stage Whole House Filtration System with a specialized under-sink system such as the Aquaporin A2O Pure. This powerful combination delivers:
Saniservice’s water quality experts can design a complete solution tailored to your specific needs, combining these complementary systems for optimal results throughout your home.
Considerations About UV Treatment
While ultraviolet (UV) sterilization is sometimes marketed as an add-on to whole house filtration systems, Saniservice typically does not recommend this option for most residential applications in whole house systems for several important reasons:
For most households, our recommendation is to implement the Premium 3-Stage Whole House Filtration System for general water quality improvement throughout the home, complemented by a specialized under-sink system like Aquaporin for drinking and cooking water. This tiered approach offers the optimal balance of protection, performance, and value without the unnecessary complexity and cost of whole house UV treatment.
Technology
Q: What is the difference between PP sediment filters and CTO carbon block filters?
A: PP (polypropylene) sediment filters physically trap particles like dirt, sand, and rust through a depth filtration mechanism. They remove only physical contaminants. CTO (Chlorine, Taste & Odor) carbon block filters use activated carbon to chemically adsorb chlorine, VOCs, and other chemicals that affect taste and odor. They also provide some mechanical filtration but primarily target dissolved contaminants.
Q: How do carbon block filters actually remove contaminants?
A: Carbon block filters use activated carbon that has an enormous surface area filled with micropores. As water passes through, contaminant molecules are attracted to and bind with the carbon surface through adsorption. This process effectively removes chlorine, many organic chemicals, and compounds that cause bad taste and odor.
Q: How is a whole house filter different from a home RO system?
A: Whole house filtration systems and reverse osmosis (RO) systems serve different purposes and have distinct applications. Saniservice’s Premium 3-Stage Whole House System provides basic purification for all water uses throughout your home – showers, faucets, appliances, etc. It removes sediment, chlorine, and many common chemicals while preserving beneficial minerals. In contrast, RO systems produce ultra-pure water (removing 90-99% of all contaminants including minerals) but typically in smaller volumes, making them ideal for drinking and cooking water only. RO systems also require a drain connection and create some water waste during filtration. For optimal water quality, many Saniservice customers choose our whole house system for general water improvement, complemented by an Aquaporin system for superior drinking water quality.
Q: Will this 3-stage system soften my water?
A: While our premium 3-stage filtration system effectively removes many contaminants, it does not significantly reduce water hardness. For softening, Saniservice can integrate a dedicated water softener component with your system that uses ion exchange technology to remove calcium and magnesium minerals. Our technicians can provide a complete water treatment solution customized to your specific needs.
Q: How can I tell if my filters need replacement?
A: With a Saniservice maintenance plan, we track filter life and proactively contact you when replacement is needed. Typically, PP filters need replacement every 3-6 months, while CTO filters last 6-12 months. If you notice a return of chlorine taste or decreased water pressure, these are signs that filters may need attention.
Q: Can this 3-stage system remove all contaminants from my water?
A: While our premium 3-stage filtration system provides exceptional filtration, no single system removes absolutely everything. The system effectively removes sediment, chlorine, many chemicals, and significantly improves taste and odor. The third stage adds additional protection based on UAE water conditions. However, for drinking water, Saniservice recommends adding a point-of-use system like the Aquaporin A2O Pure for comprehensive purification of drinking water. Our consultants can help design a complete water quality solution for your home.
Q: Will this system make my water taste better?
A: Yes, the Premium 3-Stage Filtration System significantly improves water taste by removing chlorine, chemical contaminants, and odors that affect flavor. The carbon block filter is particularly effective at eliminating the chlorine taste that many find unpleasant in tap water. Additionally, by preserving beneficial minerals while removing contaminants, the water maintains a clean, refreshing taste that most customers find superior to untreated tap water. For the absolute best drinking water taste, we recommend complementing this system with an Aquaporin under-sink system for drinking and cooking water.
Q: Will the system remove minerals that are beneficial to health?
A: The Premium 3-Stage Filtration System is designed to remove contaminants while largely preserving beneficial minerals in your water. Unlike reverse osmosis systems that remove virtually all minerals, our carbon filtration technology primarily targets chlorine, chemicals, and sediment while allowing beneficial minerals like calcium and magnesium to remain in the water. This provides healthier water that still contains the natural minerals many consider beneficial for health.
Installation and Maintenance
Q: Where should the system be installed?
A: The system should be installed at the point where water enters your home, after the water meter but before it branches to your household plumbing. This ensures all water used in the home is filtered. Saniservice technicians will determine the optimal installation location during assessment.
Q: How is the installation handled?
A: Installation is performed by Saniservice’s trained technicians. Our team will assess your home’s plumbing configuration, recommend the appropriate system, and professionally install everything to ensure optimal performance. The installation is clean, efficient, and typically completed in 2-3 hours.
Q: How is maintenance handled?
A: Saniservice offers professional maintenance service plans where our technicians regularly visit to replace all three premium filters, clean housings, and check system performance. Our complete 3-filter replacement set costs AED 250 + VAT, with a service charge of AED 200 for professional replacement. We only use genuine, high-quality replacement filters to ensure your system maintains optimal performance. You can purchase these premium replacement filters through www.saniwater.com if you prefer to handle maintenance yourself.
Q: What is the expected lifespan of the filter housings?
A: The premium filter housings used in Saniservice’s whole house filtration systems are designed to last 5-10 years with proper maintenance. The transparent housings may gradually become less clear over time due to water exposure, but this doesn’t affect their functionality. As part of our service, we inspect the housings during each filter change to ensure they remain in good condition.
Q: What upgrades are available for whole house systems?
A: Saniservice offers several upgrades to enhance your whole house filtration system based on specific water quality concerns. Common upgrades include salt-free water conditioners (to address hard water without traditional salt-based softeners), professional-grade bypass kits (for easier maintenance and servicing), and low-maintenance pre-filters (for homes with particularly challenging water conditions). While UV sterilization is available for specific applications, we typically recommend targeted point-of-use solutions for drinking water concerns rather than whole house UV treatment. Our water quality consultants can assess your specific needs and recommend the most appropriate upgrades for your situation.
Practical Considerations
Q: Will this system reduce my water pressure?
A: A properly sized Saniservice whole house system causes minimal pressure drop when filters are clean. As filters become loaded with contaminants, pressure may gradually decrease. Our maintenance service ensures timely filter replacement to maintain optimal water pressure.
Q: How much space is needed for installation?
A: A basic 3-stage system requires approximately 65cm of wall space width and 70cm height, with approximately 20cm depth. Saniservice technicians will assess your space during consultation to ensure proper fit.
Q: How do I order replacement filters?
A: Replacement filters can be ordered directly through www.saniwater.com or by contacting Saniservice customer service. With a maintenance plan, Saniservice will handle all filter replacements on schedule.
Q: Is professional installation included in the price?
A: Yes, professional installation by Saniservice’s trained technicians is included in the AED 2,000 + VAT system price. Our installation includes setting up the complete 3-stage filtration system, connecting it to your home’s water supply with appropriate bypass valves, pressure testing, and system flushing. Our technicians also provide basic operation instructions and answer any questions you may have about the system. We take care of everything to ensure your system works perfectly from day one.
Q: Is there a warranty on the system?
A: Yes, Saniservice provides a 1-year warranty on all system components, excluding consumable filters. This warranty covers manufacturing defects and premature failure under normal use conditions. Additionally, our professional installation ensures the system is set up correctly, which helps prevent many common issues that could void warranties with DIY installations.
Q: What happens if I experience a leak or issue with the system?
A: In the rare event you experience a leak or issue with your system, Saniservice provides prompt support. Simply contact our customer service team, and we’ll schedule a technician visit to assess and resolve the problem. During the warranty period, repairs for manufacturing defects are covered at no cost. Even beyond the warranty period, our technicians can quickly diagnose and repair most issues, often during a regular filter replacement visit. We recommend installing the system in an area with a floor drain as a precautionary measure, though leaks are uncommon with professional installation.
Q: How can I tell if the system is working properly?
A: There are several indicators that your filtration system is working correctly: 1) Improved water taste and odor – particularly the absence of chlorine smell, 2) Clearer water appearance, 3) Normal water pressure throughout the house, 4) Gradual color change in the sediment filter (from white to brown) indicating it’s capturing particles, 5) Reduction in scale buildup on fixtures and appliances, and 6) Consistent operation without unusual noises. Additionally, the system includes pressure gauges that help monitor filter condition – an increasing pressure differential between inlet and outlet indicates filters may need replacement. During regular maintenance visits, Saniservice technicians perform comprehensive checks to verify optimal performance.
Q: How does this system compare to water delivery services?
A: Compared to water delivery services, the Saniservice whole house filtration system offers several advantages: 1) Convenience – no need to schedule deliveries or store/handle heavy bottles, 2) Cost savings – typically lower long-term cost versus years of bottled water purchases, 3) Environmental benefits – significantly reduces plastic waste, 4) Whole house benefits – improves water quality for all uses including bathing and appliances, not just drinking, and 5) Consistency – provides continuous filtered water without the risk of running out. While the initial investment is higher, most customers find the system pays for itself over time while providing superior convenience.
Q: Is a whole house water filter worth it?
A: Absolutely. A Saniservice Premium 3-Stage Whole House Filtration System offers exceptional value through multiple benefits: 1) Comprehensive protection for your entire home’s water supply, 2) Improved water quality for bathing, cleaning, and appliances, 3) Extended lifespan of plumbing fixtures and water-using appliances through reduction of chlorine and sediment, 4) Cost savings compared to installing and maintaining multiple point-of-use filters throughout your home, 5) Convenience of having filtered water at every tap without separate filters, and 6) Peace of mind knowing your household water is consistently filtered. The initial investment of AED 2,000 + VAT typically pays for itself through extended appliance life, reduced bottled water purchases, and lower maintenance costs for your home’s plumbing system.